Frequently Asked Questions
Common questions about Mailkea AI Email Assistant
General Questions
Is my email data secure with Mailkea?
Yes! We use enterprise-grade encryption to protect your data. Your emails are processed securely and we never share your information with third parties. We're compliant with GDPR and other privacy regulations.
Which email providers does Mailkea work with?
Mailkea works with all major email providers including Gmail, Outlook, Yahoo Mail, and any custom IMAP/SMTP server. You can connect multiple email accounts.
Can I use Mailkea on mobile?
Yes! Mailkea works on any device with a web browser. We have a responsive design that works great on phones and tablets. A dedicated mobile app is coming soon!
How accurate are the AI-generated responses?
Our AI generates highly accurate and contextually appropriate responses. However, we always recommend reviewing and editing responses before sending to ensure they meet your needs.
Account & Billing
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time from your Billing Settings. You'll continue to have access until the end of your current billing period.
What happens to my credits when I cancel?
For one-time purchases, your credits remain valid until their expiration date. For subscriptions, you can use credits until the end of your billing period.
Can I upgrade or downgrade my plan?
Yes! You can change your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the next billing cycle.
How do I get a refund?
We offer a 7-day satisfaction guarantee. Contact support at support@mailkea.com to request a refund. Credits used will be deducted from the refund amount.
Features & Usage
How many emails can Mailkea handle?
Mailkea can handle unlimited emails. Email organization is free and doesn't consume credits. Only AI-powered features like response generation use credits.
Can I use Mailkea for my business?
Absolutely! Mailkea is perfect for businesses of all sizes. Use the Knowledge Base to teach the AI about your business, and set up workflows to automate common tasks.
Does Mailkea work in languages other than English?
Yes! Mailkea supports multiple languages including English and Chinese. The AI can read and generate responses in the language of the email you're replying to.
What's the difference between credits and subscription?
Credits are used to access AI features (image generation, response generation, etc.). Subscriptions give you recurring credits each billing period, while one-time purchases give you credits that expire after a set time.
Technical Support
The AI response generator isn't working
Make sure you have enough credits. Check your credit balance in the top right corner. If you have credits but it's not working, try refreshing the page or contact support.
My email account won't connect
Try these steps:
- Make sure you granted all permissions when connecting
- Check if your email provider requires app passwords (Gmail, Outlook)
- Disconnect and reconnect your account
- Contact support if the issue persists
Emails aren't syncing
Check your internet connection, then click the Refresh button in your inbox. If emails still don't sync, go to Settings > Email Accounts and click 'Re-sync'.
Mailkea is slow or loading slowly
Try these solutions:
- Clear your browser cache and cookies
- Close unnecessary tabs
- Check your internet speed
- Try a different browser
- Try again during off-peak hours
Still Need Help?
Can't find what you're looking for? We're here to help!
- AI Chat Assistant: Get instant help at /chat
- Discord Community: Join our Discord server
- Email Support: Contact us at support@mailkea.com